Terms of Service

1. Introduction

Welcome to Fooding24, your go-to platform for discovering restaurants, ordering food online, and enjoying convenient delivery services. We connect you with your favorite restaurants and bring delicious meals right to your doorstep.

All content, features, and services on Fooding24.com are protected by copyright and intellectual property laws. Please respect our Platform and use it responsibly.

2. Services Provided

Fooding24 provides an online platform that allows you to:

• Browse menus from local restaurants and food establishments
• Place orders for food delivery or pickup
• Make online payments securely
• Track your orders in real-time
• Leave reviews and ratings for restaurants
• Access promotional offers and discounts

Important: Fooding24 acts as an intermediary between you and restaurants. We facilitate orders but the restaurants are responsible for food preparation and quality.

3. User Accounts

To use certain features, you may need to create an account. By creating an account, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure and confidential
• Be at least 18 years old (or have parental consent)
• Update your information to keep it current
• Take responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You're responsible for maintaining the security of your account. We're not liable for losses due to stolen credentials.

4. Orders and Payments

When placing an order through Fooding24:

• Order Acceptance: All orders are subject to acceptance by the restaurant and availability of items.
• Pricing: Prices are set by restaurants and may vary. We display the most current prices available.
• Payment: Payment is processed securely through our payment partners. You agree to pay all charges.
• Delivery Fees: Delivery charges, service fees, and taxes will be clearly shown before checkout.
• Order Confirmation: You'll receive confirmation via email or SMS once your order is placed.

We reserve the right to refuse or cancel orders for reasons including incorrect pricing, suspected fraud, or unavailability of items.

5. Delivery and Pickup

For delivery orders:

• Estimated delivery times are approximate and not guaranteed.
• You must provide accurate delivery address and contact information.
• Someone must be available to receive the order at the delivery address.
• Delivery may be delayed due to weather, traffic, or other unforeseen circumstances.
• You're responsible for checking your order upon delivery.

For pickup orders, you must collect your order within the specified timeframe at the restaurant location.

6. Cancellations and Refunds

Cancellation Policy:

• Orders can be cancelled within a limited time after placement (usually before restaurant accepts).
• Once food preparation begins, cancellation may not be possible.
• Cancellation fees may apply depending on order status.

Refund Policy:

• Refunds are issued for cancelled orders, incorrect orders, or quality issues.
• Report issues within 24 hours of delivery with supporting evidence (photos if applicable).
• Refunds are processed within 5-7 business days to the original payment method.
• We reserve the right to investigate claims before issuing refunds.

7. User Conduct

When using Fooding24, you agree NOT to:

• Use the Platform for any illegal or unauthorized purpose
• Harass, abuse, or harm other users, restaurants, or delivery personnel
• Post false reviews or ratings
• Attempt to manipulate prices, promotions, or loyalty programs
• Share your account with others
• Use bots, scrapers, or automated systems
• Violate any applicable laws or regulations
• Interfere with the Platform's security or functionality

Violation of these rules may result in account suspension or termination without refund.

8. Reviews and Ratings

When you leave reviews or ratings:

• Reviews must be honest, accurate, and based on your genuine experience.
• You grant us permission to display, edit, or remove your reviews.
• Reviews must not contain offensive, defamatory, or inappropriate content.
• You may not post fake reviews or be compensated for reviews.
• We reserve the right to remove reviews that violate these guidelines.

9. Intellectual Property

All content on Fooding24.com — including logos, trademarks, text, images, graphics, and software — is owned by Fooding24 or our licensors and protected by copyright laws.

• You may not copy, reproduce, or distribute our content without written permission.
• Restaurant names, logos, and menu items belong to respective restaurants.
• You may not use our brand, logo, or name without authorization.

10. Privacy and Data Protection

We take your privacy seriously. Our collection and use of personal information is governed by our Privacy Policy. By using Fooding24, you consent to our data practices as described in the Privacy Policy.

11. Third-Party Services

Fooding24 integrates with third-party services including:

• Payment processors (credit cards, digital wallets)
• Mapping and location services
• SMS and email service providers
• Analytics and advertising platforms

We're not responsible for the practices, policies, or performance of third-party services. Your use of these services may be subject to their own terms and conditions.

12. Promotional Offers and Discounts

Promotional codes and offers:

• Are subject to specific terms and conditions
• May have expiration dates and usage limits
• Cannot be combined unless explicitly stated
• Are non-transferable and have no cash value
• May be modified or cancelled at any time

13. Disclaimer

YOU USE FOODING24 AT YOUR OWN RISK.

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee:

• The quality, safety, or legality of food provided by restaurants
• Uninterrupted or error-free service
• Accuracy of restaurant information, menus, or pricing
• On-time delivery or specific delivery times
• That the Platform is free from viruses or harmful components

Food Safety Notice: Restaurants are solely responsible for food preparation, handling, and safety. If you have allergies or dietary restrictions, please verify directly with the restaurant.

14. Limitation of Liability

To the maximum extent permitted by law, Fooding24 is NOT liable for:

• Food quality, safety, contamination, or foodborne illness
• Injuries, allergic reactions, or health issues from consumed food
• Late, incorrect, or missing deliveries
• Actions or omissions of restaurants or delivery personnel
• Loss of data, profits, or business opportunities
• Indirect, incidental, special, or consequential damages

Our total liability is limited to the amount you paid for the specific order in question.

15. Indemnification

You agree to defend, indemnify, and hold harmless Fooding24, its affiliates, and employees from any claims, damages, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Content you submit or actions you take

16. Updates to These Terms

We may update these Terms at any time. Changes become effective immediately upon posting. Your continued use of Fooding24 after changes constitutes acceptance of the new Terms. We'll notify you of significant changes via email or Platform notification.

17. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Abuse of the Platform or other users
• Any reason at our sole discretion

You may close your account at any time through account settings. Upon termination, outstanding charges remain due and certain provisions survive termination.

18. Governing Law and Disputes

These Terms are governed by the laws of your jurisdiction. Any disputes will be resolved through:

• First, attempting to resolve informally by contacting us
• If unresolved, through arbitration or local courts as applicable
• To the extent permitted by law, you waive the right to class action lawsuits

19. General Provisions

• Entire Agreement: These Terms constitute the complete agreement between you and Fooding24.
• Severability: If any provision is invalid, the rest remains in effect.
• No Waiver: Our failure to enforce any right doesn't waive that right.
• Assignment: You may not transfer these Terms; we may assign them freely.
• Force Majeure: We're not liable for delays due to circumstances beyond our control.

20. Contact Us

Questions about these Terms? We're here to help.

Email: support@fooding24.com
Website: www.fooding24.com

Thank you for choosing Fooding24. We're committed to providing you with the best food delivery experience possible. Happy ordering!